Privacy Policy

Last updated: 20 August 2026

UPDOGG ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

When you visit our store, place an order, or contact us, we may collect: your name, email address, phone number, shipping and billing address, payment details (processed securely by our payment provider — we do not store full card numbers), and order history. We also automatically collect some technical data such as browser type, IP address, and browsing behaviour on our site via cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and payment processing
  • Communicate with you about your order, account, or customer service enquiries
  • Send marketing communications, only where you have opted in, and you can unsubscribe at any time
  • Improve our website, products, and customer experience
  • Meet our legal and regulatory obligations

Sharing Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, such as our ecommerce platform (Shopify), payment processors, and shipping carriers, and only to the extent necessary for them to provide their services to us.

Cookies

We use cookies to operate our store, remember your preferences, and understand how customers use our site. You can control cookies through your browser settings, though disabling them may affect how our site functions.

Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you, subject to our legal obligations. To make a request, contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at contact@updogg.com.au.