Refund Policy
Last updated: 20 August 2026
At UPDOGG, we want you to be happy with your purchase. This policy outlines your rights under Australian Consumer Law, along with our own returns and refund process.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the item is unworn, unwashed, with tags attached, and in its original packaging. Change-of-mind returns are at the customer's expense for return shipping, and a refund will be issued to your original payment method once we receive and inspect the item.
Faulty or Incorrect Items
If your UPDOGG shorts or accessories arrive faulty, damaged, or not as described, contact us within 30 days of delivery at contact@updogg.com.au with your order number and photos of the issue. We will arrange a replacement, repair, or full refund, including return shipping costs, at no charge to you.
How to Start a Return
- Email contact@updogg.com.au with your order number and reason for return
- We'll confirm your return and provide instructions on where to send the item
- Once we receive and inspect the item, we'll process your refund or replacement, usually within 5–10 business days
Sale Items
Items purchased on sale or with a discount code are eligible for return under the same terms above, unless stated otherwise at the time of purchase.
Refund Method
Approved refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or card provider to process the refund.
Contact Us
Questions about a return or refund? Reach out to us at contact@updogg.com.au.